What do I do if my order arrived damaged?

The containers are not meant to be filled all the way to the top. Please leave room for minute damage/leak during transit. 

Please send an email to support@theepoxyresinstore.com with the following:

1. Your order number

2. Photo of the damaged container, showing clearly the leaked amount and which part of the kit it is, whether part A or B. 

3. Photo of the shipping label on the box showing the round sticker on it.

Once we have all this, we will process and ship your replacement for the leaked amount. If you prefer a refund instead, just let us know.

The Epoxy Resin Store
Address: 540 Crane Street Unit A Lake Elsinore, CA 92530 
Phone: (951) 677-0400
Email: support@theepoxyresinstore.com
Hours of Customer Service: 8 AM - 4 PM (PST) Mon - Fri 
Closed: Sat - Sun 
We respond within 1 business day

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us